Your personal privacy is important to Lohilo Foods AB (publ). In this policy, we want to inform you about how we process your personal data and rights. Personal information is information that can be linked to you as an individual, such as your name and your contact information.
We process your personal data for the following purposes:- To the extent required to be able to handle and deliver your order.
- To provide offers and inspiration to you. Both through newsletters, text messages and targeted personalized marketing in social media, as well as otherwise online and offline.
- To communicate with you and answer your questions.
- To remind you of an abandoned "shopping cart".
- To create and maintain a customer account.
- To comply with laws and regulations (eg consumer and accounting law).
Your personal data is mainly processed by us at Lohilo Foods AB (publ). In some cases, we share your personal information in order to fulfill our obligations to you in a good and efficient manner. These are the following:- To ensure that you pay us, our payment solution providers will have access to your personal information.
- In order for us to be able to deliver your products to your home address or delivery point and to handle returns, we will share your personal information with shipping companies.
- In order to collect and publish your reviews on our website, we share your personal information with the supplier who provides us with technical solutions for collecting and publishing the reviews.
- To market relevant products and to make our website as relevant as possible, we share your personal information with those who provide us with marketing services. For example, Google and Facebook.
- We will share your personal information with IT suppliers who process the personal information on behalf of us as assistants to help us with IT services.
When you become a subscriber to a newsletter from LOHILO, we analyze your digital user pattern. We save and analyze data in order to create relevant offers for you. We also analyze data to improve our communication and advertising.
Lohilo Foods AB (publ) is responsible for your personal information but sends our newsletters via a supplier called Apsis One (personal data assistant). By subscribing to our newsletters, you agree that Apsis stores information about you. We also use a script that generates data for Apsis One from which we send our newsletters and offers.
Subscribing to our newsletters is free.
If you choose to subscribe to a newsletter from LOHILO, we will save your information and send information to you until you choose to unsubscribe. You can unsubscribe at any time via the "unsubscribe" link that you will always find in our newsletters.
Please contact us if you have any further questions regarding your data.
The legal grounds for our processing of your personal data
Lohilo Foods AB (publ) bases the processing of your personal data on a number of legal grounds. These are described in this section.
Among other things, we process your personal data in order to fulfill the agreement with you as a customer and thus as an Account Holder, so as to carry out purchases and to be able to fulfill our obligations to you as an Account Holder, such as simplified administration and order history. With the support of this legal basis, we also process information about you as an Account Holder, such as your purchases, your behavior on our website, your interaction with Lohilo Foods AB (publ) and your interest in our offers and products in order to fulfill our commitment to provide you with personal offers.
Part of the processing of personal data that we perform is based on a so-called balancing of interests. This applies, for example, to the processing we perform in order to be able to send you offers about our goods and to make a limited segmentation of customers, e.g. based on total purchase sums. Lohilo Foods AB (publ) does not process sensitive personal data with the support of a balance of interests and does not perform any processing that constitutes profiling with the support of a balance of interests.
In some cases, Lohilo Foods AB (publ) may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we perform in order to meet the requirements of the Accounting Act.
How long do we store your information?
According to data protection laws, you have several rights to influence our processing of your personal data. Read more below.
Right to withdraw consent and to object to treatment
You have the right to revoke consent in whole or in part for the processing of your personal data. Your revocation will take effect from the time you revoke the consent. You have the right to object to the processing of your personal data. You always have the right to object to marketing from us, such as newsletters. You have generally seen the right to object when the treatment is based on a balance of interests. Read more about what it means below. In some other cases, the right to object does not exist (eg because we have to save your personal data). If we can demonstrate compelling legal reasons for the treatment that outweigh your interests and fundamental rights or if it is for the reason of determining, exercising or defending legal claims, you never have the right to object to the treatment.
Right of access
You have the right to receive confirmation of whether we process personal data that affects you. You can access the personal data that we process.
Right to rectification
You have the right to have incorrect personal data that affects you corrected and to ask us to have incomplete personal data supplemented.
Right to erasure and limitation of treatment
In certain circumstances, you have the right to delete your personal data. This applies, for example, if the personal data is no longer necessary for the purpose for which they were collected or processed or when you revoke your consent on which the processing is based and where there is no other legal basis for continuing the processing. You also have the right to request that Lohilo Foods AB (publ) limit the processing of your personal data. This applies, for example, when the accuracy of the personal data is questioned by you or if the processing is illegal and you oppose the deletion of the personal data and instead request that the use be restricted.
The right to lodge a complaint with a supervisory authority
You always have the right to lodge a complaint with a supervisory authority. You can do so in the specific EU / EEA Member State where you are domiciled, where you work or where there is an alleged breach of applicable data protection legislation. In Sweden, the Swedish Data Inspectorate is the supervisory authority. This right is without prejudice to other administrative or legal measures.
Right to data portability
You have the right to ask us to transfer some of your personal data that we have about you to another company (data portability). This right applies to personal data you have provided us with in a structured, commonly used, machine-readable and compatible format if:
The treatment is based on consent or a contract; and
The treatment is performed automatically
When you exercise your right to data portability, you have, where technically possible, the right to have personal data transferred directly from Lohilo Foods AB (publ) to another data controller.