EXCHANGE AND RETURNS
HOW DO I MAKE A RETURN OR EXCHANGE MY PRODUCT?
When you buy something other than food or drinks from us such as clothing for example, you have the right to exchange your product for up to 14 days.
Follow the steps below to return / exchange your product:
1. Contact our support to provide them with information such as order number and e-mail address at which the purchase was registered and that you wish to make a return.
2. The support will email you a return note.
3. Print the return note and fill in if you want to change and to what color / size or if you just want to make a return.
4. Then put the return note in your package and hand in the package to the nearest post office.
Done! As soon as we have received and handled your request, we will send out your new product (s) or refund your money in the same way you paid with.
We handle all returns and exchanges as soon as possible. The shipping cost of the return is paid by you the consumer.
PRODUCT COMPLAINT
If you receive a defective product, wrong product, a product too much or too little, or if your product is broken we will of course help you as soon as possible.
Email the information below to our support:
- Email address on which the purchase was registered
- Order number
- Customer name
- Product name
- Attach photo
Our customer service will be back to you as soon as they can.
CAN I REGRET MY PURCHASE?
If you want to cancel your purchase before your order has left our warehouse, please contact our customer service immediately and we will try to help you.
Please note that we cannot guarantee that we will be able to cancel this before your order has left our warehouse.
HOW DO I MAKE A RETURN OR EXCHANGE MY PRODUCT?
When you buy something other than food or drinks from us such as clothing for example, you have the right to exchange your product for up to 14 days.
Follow the steps below to return / exchange your product:
1. Contact our support to provide them with information such as order number and e-mail address at which the purchase was registered and that you wish to make a return.
2. The support will email you a return note.
3. Print the return note and fill in if you want to change and to what color / size or if you just want to make a return.
4. Then put the return note in your package and hand in the package to the nearest post office.
Done! As soon as we have received and handled your request, we will send out your new product (s) or refund your money in the same way you paid with.
We handle all returns and exchanges as soon as possible. The shipping cost of the return is paid by you the consumer.
PRODUCT COMPLAINT
If you receive a defective product, wrong product, a product too much or too little, or if your product is broken we will of course help you as soon as possible.
Email the information below to our support:
- Email address on which the purchase was registered
- Order number
- Customer name
- Product name
- Attach photo
Our customer service will be back to you as soon as they can.
CAN I REGRET MY PURCHASE?
If you want to cancel your purchase before your order has left our warehouse, please contact our customer service immediately and we will try to help you.
Please note that we cannot guarantee that we will be able to cancel this before your order has left our warehouse.
